December 2019
Hannah Claire
12/28/19 11:13 AM Filed in: Family
Born 12/21 @ 1:30am. 7lb 20oz, 20.5 inches, Apgar 8 then 9. I got to hold her on 12/24.
Her original due date was 12/22. On Wed, 12/18, Mom was experiencing itchy palms and feet. This can be nothing, it can also be serious. Ob-gyn wanted to draw blood so I took her there. Afterward, we had lunch at Maple Street Biscuits. Mom had a regular checkup the next day then the bloodwork results came back Friday. The doctor wanted to induce her right away. Flu had ravaged the household, so Dad was not allowed at the delivery. Family who hadn't had flu shots weren't permitted, either. So Mom delivered with her sister and friend. Dad finally got to see his daughter on 12/23 and they all came home on Christmas Eve. Grandma and I cleaned the house on 12/21. In particular, three loads of laundry in 60 lb washers to get all the sheets and comforters done.
Comments
Recent Firsts
- First Uber ride, 11/27
- First held Miles (right), 11/28
- First Oyster Po Boy (at 3rd Bar in the S terminal at IAH), 12/1
- First cigar with son-in-law (and his first smoke of any kind, ever), 12/14
I hope to hold Hannah soon. Daughter-in-law is being induced as I post this. Hospital won't let any of us be there due to recent flu in the family.
American Airlines
12/02/19 04:57 PM Filed in: Customer Service
On Wednesday, Nov 27, I booked a flight from Atlanta to College Station on American Airlines. The record locator was SLEWCL. The first leg of the trip was flight 242 from Atlanta to Dallas. That flight was uneventful. Pleasant, even. The second leg was flight 3502 from Dallas to College Station. The AA iOS app said that this flight was to depart from gate E29A at 8:26PM (screenshot below). As my 3 week old grandson had been rushed to a hospital in Texas, I was engrossed texting various family members when I noticed that boarding should have started. I was informed that the departure gate was B3. I had fifteen minutes to get from the farthest E gate to the farthest B gate. I had to run through the airport to make it with a minute to spare. On the one hand, I just signed up for Medicare so I'm too old for this. On the other hand, I did manage to outrun the young Asian lady who was in the same predicament as I.
Today I contacted AA customer relations (AA Ref#1-28844590539). The gist of their response:
Blithering idiots. First, I was sitting at a gate where if there were any information display monitors, they weren't readily visible. Second, the system that posts updates to the information display monitors should also update the information in the mobile app.
To add insult to injury, the customer service rep (who I don't fault -- they're powerless to do anything but use a script) wrote:
Is AA management so out of touch that they don't already know that their IT system needs work? Do they not "eat their own dog food"?
Hey, American! I flew United back (their prices were cheaper that day). United had updates in their app in a timely manner.
Today I contacted AA customer relations (AA Ref#1-28844590539). The gist of their response:
That is why we ask our customers to please check the Flight Information Display monitors.
Blithering idiots. First, I was sitting at a gate where if there were any information display monitors, they weren't readily visible. Second, the system that posts updates to the information display monitors should also update the information in the mobile app.
To add insult to injury, the customer service rep (who I don't fault -- they're powerless to do anything but use a script) wrote:
I have made your comments available to the appropriate management personnel for internal review and to serve as a focus of discussion on how to better serve our customers in the future.
Is AA management so out of touch that they don't already know that their IT system needs work? Do they not "eat their own dog food"?
Hey, American! I flew United back (their prices were cheaper that day). United had updates in their app in a timely manner.